We do not charge any set up or monthly fees.
- Credit/debit card donations - maximum 4.8% processing fee - paid monthly
- Gift Aid - 0% fee - paid monthly
- Give as you Live - 0% fee - paid quarterly
- Search Revenue - 0% fee - paid quarterly
- Incentives and other payments - 0% fee - paid quarterly
Fees table for credit and debit card payments
The below table compares our fees to two alternative providers, based on a £10 donation with a Visa debit card. Some fees may differ depending on the payment method.
|Setup fees||None||£100 plus VAT||£15 or £39 a month|
|Total fees||£0.48 (1)||£0.35 (2)||£0.76 (3)|
|Donor can cover fees?||Yes||Yes||No (4)|
|Gift Aid supplement||£2.50||£2.50||£2.50|
|Without fees covered, your charity gets||£12.02||£12.15||£11.74|
|With fees covered, your charity gets||£12.50||£12.50||N/A|
(1) Processing fee of 4.8 on donation, no fees on Gift Aid
(2) Transaction fee of 2% on donation, card-processing fee of 1.45% on donation, no fees on Gift Aid
(3) Transaction fee of 5% on donation and Gift Aid, card-processing fee of 1.25% on donation
Fees for Virgin Money Giving and JustGiving correct at time of writing (18 February 2019).
Should you have any complaint regarding any part of our service, including payment of your donation, disbursement to the charity, Gift Aid, your account and use of your personal data, then you should contact us. We can be contacted by email at email@example.com, or by post at Basepoint Business Centre, Crab Apple Way, Vale Business Park, Evesham, Worcestershire, WR11 1GP.
Should we be unable to resolve your complaint, or you are unhappy with our offered resolution, then you have the right to complain to the Fundraising Regulator (regarding donations) or the Information Commissioner's Office (regarding information rights and privacy).
If you mistakenly enter an incorrect donation amount or repeat a donation, it is your responsibility to inform us in a timely manner. You can contact us at firstname.lastname@example.org or call +44(0) 800 883 8450.
Once contacted, we may make effort to achieve a refund however we cannot guarantee this and cannot be held liable for any bank fees you may be charged as a result of the donation(s).
|Nanny gets the chop!||£10.00|
|Demelza Hospice Care for Children||£2,117.39|
|St. Helens Sleep Out for the Homeless||£10.00|
|Greek Cat Welfare Society||£49.59|
|DOGATHON for EMDR||£30.00|
|Ripon Cathedral Abseil||£20.00|
|International Animal Rescue||£56.91|
|EDHI International Foundation UK||£20.00|
|Headway Cardiff Half Marathon||£40.00|
|Brooke Action For Working Horses And Don...||£165.36|
|Bath Half-Marathon with Bath Spa Musical Theatre!||£10.00|
|Bath Half Marathon - Jess Stockman||£30.00|
|Andover Town Band||£10.31|
|Kate's Skydiving for NSPCC||£10.00|
|Bath Half Marathon||£10.00|
|MERCY CENTRE UK||£88.37|