Frequently Asked Questions

What is Everyclick?

For all 200,000 UK charities Everyclick represents an easy way to generate additional income, increase supporter engagement and access innovative online fundraising facilities without any upfront cost.

Funds are generated by Everyclick users in a number of ways; searching, shopping, donation, vouchers and sponsorship. Where applicable Gift Aid is also collected.

Everyclick gives 50% of all advertising revenue generated through search and display advertising to charities in accordance with its users wishes. All donations via credit and debit card made through Everyclick are subject to a 4.8% fee. Charities do not have to pay to be listed on Everyclick or receive funds.

What is Give as you Live?

Give as you Live is a way of raising funds for a charity or fundraising page, simply by doing what you'd do anyway; buying products, trading on eBay or searching the web, with no cost to yourself.

How do I get started?

Find your favourite charity or fundraising page by entering all or part of its name in the Everyclick search box.

You can choose from nearly 200,000 UK registered charities as well as any of the fundraising pages that our fundraisers have set up. Once you have found the information page for the charity or fundraising page you want to support, click on their Give Now button.

We will then put a 'cookie' on your PC so that every time you return to Everyclick to search the web we recognise you and allocate your activity to the charity you have selected.

You do not have to sign up in order to support a charity but there are benefits if you do. If you sign up you will be able to track what you have given by donating, searching and shopping. You will also be able to see a summary of the charities and fundraising pages that you have supported in the past and be able to switch back to them easily. If you want to set up a fundraising page of your own, you will need to sign up.

What is a cookie?

A cookie is a text-only string that is entered into the memory of your browser. It enables Everyclick to remember your charity and fundraiser settings every time you return to our site. Without cookies we cannot personalise your Everyclick experience. If you lose or clear your cookies you can reset your settings by signing back in to Everyclick.

What is Javascript and why do I need to have it enabled?

JavaScript is a programming language that allows your browser to deliver functionality common in many of the more advanced websites now appearing on the internet. You can control whether your browser allows JavaScript to run but if you switch it off, you will not be able to use the Everyclick website.

Do I have to register to use Everyclick?

No, you can use Everyclick without registering by supporting a charity or fundraising page through Give as you Live.

There are, however, real benefits if you do sign up. You will be able to track what you have given by donating, searching and shopping. You will also be able to see a summary of the charities and fundraising pages that you have supported in the past and be able to switch back to them easily. If you want to set up a fundraising page of your own, you will need to register.

How do I change my email address?

You can change your email address when you sign in to your account. Go to the my settings tab in your account to make the change.

Can I support fundraising pages through Give as you Live as well as charities?

Yes. You can now choose to give money raised through searching the web, shopping and eBay to specific fundraising pages.

How do I change my supported Give as you Live charity or fundraising page?

To support a charity:

Search for the charity you wish to support by using the search bar at the top of every page. Enter the search term and select the search type 'charities'. Click the correct charity search result, which will take you to the charity's info page. Click the 'Get involved' button and select to support the charity through Give as you Live.

Once you've chosen your charity it will appear in the info box in the top right hand corner of the site.

To support a fundraising page:

Search for the fundraising page you wish to support by using the search bar at the top of every page. Enter the search term and select the search type 'fundraising'. Click the correct fundraising result which will take you to the fundraising page's info page. Click the 'Get involved' button and select to support the page through Give as you Live.

Once you've chosen your fundraising page it will appear in the info box in the top right hand corner of the site.

My charity's homepage has been replaced by an Everyclick homepage. Why?

Everyclick now has a site homepage that will be displayed when going to www.everyclick.com.

If you want to keep your supported charity's custom homepage as your homepage, click on the charity name in the top right hand corner of the site to display their information page. Then click on the Everyclick URL displayed at the top of the information page. In the centre box a link will be displayed which states 'make this your homepage'.

How do I save my supported charity's custom homepage as my home page?

If you want to make your supported charity's custom homepage as your homepage, click on the charity name in the top right hand corner of the site to display their information page. Then click on the Everyclick URL displayed at the top of the information page. This will display the charity's custom homepage. Finally, click on the "make homepage" link in the centre box to make it your homepage.

How do I change my homepage on my browser?

To change your homepage in Internet Explorer, go to 'Tools' on your browser's tool bar, then go to 'Internet Options' and 'General'. Enter http://www.everyclick.com into the space for your homepage, or click the 'Use current' button if you are already on the page you want to use.

In Firefox, go to 'Tools', 'Options', 'Main' and enter your home page address.

If you are using a Mac and your browser is Safari, go to Safari on your top tool bar, then 'Preferences' and 'General', and enter http://www.everyclick.com into the space for your homepage. If your browser is Firefox, go to Firefox on your top tool bar and follow the same procedure.

How do I change my password?

You can change your password by going to the my settings tab in your account. This can be found by the popup side panel on the right hand side where you can view the details of your account.

Do I have to sign in each time?

No, you don't have to sign in each time you return to Everyclick. You will need to sign in if you want to set up or change a fundraising page.

How can I keep track of what I've given?

In order to keep track of what you've given, you will need to sign up as a fundraiser.

Once you've done that, you will be able to see a summary of the money raised in the popup side panel available from any page on the site. Simply click on the small arrow in the top right hand box to see a summary of your fundraising.

Also by going to your account you will have access to a My Giving tab. This will display each transaction that you have made.

My charity is no longer displayed on the website?

If your name is not displayed in the top right hand box and your supported charity or fundraising page is no longer shown, it means that the site no longer knows who you are (your cookies may have been deleted). In this case, you can sign in again to re-establish your supported charity or fundraising page.

Your settings will be cleared each time you clear your cookies.

Occasionally charities are formally de-registered by the Charities Commission and other organisations. In these cases you will receive an email from us informing you that we have removed the charity you support and asking you to select a new one.

I'm registered but Everyclick has not remembered my charity?

If you find Everyclick does not remember you when you return to the site (the amount raised for your charity should be shown in the panel that shows when you click the small arrow in the top right info box), you can try one of the following:

• You may have cleared your cookies, sign in again to reset your Everyclick cookie.
• You may have changed your charity but your old bookmark or link contains information about your previous charity - make sure your new charity is displayed then reset your homepage or save a new bookmark, whichever you usually use to go to Everyclick.
• Your browser may have had cookies disabled. Check under Internet Options for your Security settings.

How do I add a charity that I want to support if it's not there?

Please go to the following link and add your charity details:http://www.charitiestrust.org/content/charities/add_your_charity_everyclick_/index.html

Why has my supported charity or fundraising page changed?

You supported charity will change for a number of reasons:

• You have carried out a search using an Everyclick search box or widget on another charity's site. In this case you will support that charity.
• You have joined a team. If you decide to join a fundraising team, your charity will switch to support that team's charity.
• The charity you are supporting has changed its name. The new name will be displayed.
• The charity you are supporting has merged with another charity. The new name will be displayed
• The fundraising page you are supporting has closed. In this case you will be set to support the charity that the closed fundraising page was supporting.
• The charity has been deregistered. You will be sent an email asking you to select another charity or fundraising page to support. In the meantime you will be set to support 'All Supported Charities'.

The fundraising page I was supporting has closed. What do I do?

When a fundraising page you were supporting closes, you will be automatically set to support the charity that the closed fundraising page was supporting.

You can change this at any time. See How do I change my supported Give as you Live charity or fundraising page? for further details.

How much money could this generate for my charity or school?

On average each web search generates approximately £0.003 for your designated charity. The more people use Everyclick, the more money will be raised - there is absolutely no limit.

How do you prevent fraudulent use of Everyclick?

We have extensive fraud protection software. As long as you use Everyclick just as you would any other search engine, there will not be a problem. Fraudulent searches include, but are not limited to, repeated manual clicks, the use of robots or other automated query tools, etc.

Any such searches will be excluded and the user or machine in question will be blocked from accessing Everyclick.

Are the search results 'family friendly'?

Yes. However, if you do find any offensive content please report it immediately to: abuse@everyclick.com.

Where do I report offensive content?

If you want to report content in the news or feedback sections on a charity's page, please click on the 'report content' link underneath it.

For other content, please email abuse@everyclick.com and copy the URL of the page from your browser's address bar into the email. We will remove all offensive content as soon as possible.

Are the search results as good as the search engine I am using now?

Everyclick is powered by Yahoo! so you'll get the same high-quality search results.

How does Everyclick Search work?

Everyclick works just like any other major search engine, but the difference is that you can raise money for your favourite charity.

Revenue is generated by advertisers who pay for sponsored listings within our search results, banner advertising and revenue from commissions paid by retailers who are listed within our shopping search.

Half of Everyclick's revenue is allocated to charity each month. The amount each charity receives is entirely proportional to the amount that their supporters use Everyclick.

The more people who use Everyclick, the more money that is raised for charity. It's a great way to give for free.

Can I donate money raised through search and shopping to more than one charity, or not chose a charity at all?

You can only support one specific charity or fundraising page at a time but you can switch as often as you like, and if you've signed up you will be able to see at a glance those charities and fundraising pages that you've supported before and switch back to them easily at any time.

You can give money directly to any charity or fundraising page on the site using your credit or debit card without it affecting the charity you are supporting through Give as you Live.

Lastly, you don't have to support any charity in particular; you can choose to support 'All Supported Charities'. The money you raise will be apportioned across all the charities on Everyclick.

I have no history on the new site. Why?
If you were supporting a team on the old site, your searches will have been allocated to that team and we could not maintain a personal giving history for you. On the current site, your history will be maintained regardless of whether you are in a group or fundraising individually.

Am I paying more to shop through Everyclick?

No. Shopping through Everyclick is exactly the same as going directly to the retailer's website.

How much is raised for charity when I shop through Everyclick?

Everyclick shopping allows you to search the product lines of over 3000 merchants and we receive a commission from whichever merchant ends up supplying your order. This is typically around 5% of the total value of the shopping basket and varies a little from merchant to merchant. From a typical shopping basket of around £30, about £1.50 goes to charity.

How long will it take before I see what I've earned from my shopping?

We deal with a number of shopping partners and they vary in the frequency in which they send details of purchases and amounts raised. We would normally expect any money raised for your charity or fundraising page through shopping to be visible on the site within 7 days of you making your purchase

Once I shop through Everyclick, do all of my purchases at that retailer then generate funds for charity?

As long as you go to the retailer's website via Everyclick Shopping each time, your purchases will generate funds for charity.

Is shopping through Everyclick secure?

Yes. Everyclick does not collect any credit card information. The entire transaction is carried out through our shopping partner and merchant sites just as if you had gone directly to their website.

How long will it take before I see what I've earnt from my eBay activity?

Funds raised through eBay activity will generally be available on the site within three working days.

How do I earn money through eBay?

Everyclick revenue from eBay is based on the number of clickthoughs that our user's carry out and, since September 2009 when eBay changed their revenue model, is not related directly to the value of purchases or auctions won by our users. While 50% of all revenue earned by Everyclick through eBay activity always goes to charity, we try to allocate money to specifically those charities supported by users who have made purchases and won auctions through our site. The amount of revenue we can allocate to a purchase is dependent upon the eBay activity carried out on the site as a whole and may vary.

Where has my personal page gone?

Individual fundraisers no longer have a public page on Everyclick unless they set up a fundraising page. Any amounts raised through Everyclick will still be visible in the My Giving section of your account.

How do I set up a fundraising page?

Setting up a fundraising page is easy.

• Sign in to your Everyclick account.
• Search for the charity you wish to support using the search box at the top of the page.
• Click on the correct search result link
• View the information page for the charity.
• Click on the Give Now button.
• Click on the link on the popup panel that reads 'create fundraising page for this charity'.
• Fill out the form making sure the start date and end date reflect the time scale you would like your fundraising page to be visible on Everyclick.
• Click 'save'.
• Your fundraising page will be visible on the site within a few minutes.

If I have a fundraising page, can I support another charity or fundraising page through Give as you Live?

When you create a fundraising page, you will be set to support your own fundraising page through Give as you Live. You can then choose to support another charity or someone else's fundraising page. This will not affect the charity relating to your fundraising page.

How do I see who has given to my fundraising page?

There is a full list of donors on your public fundraising page.

How can I contact people who owe me money?

Your public fundraising page displays pledges that have been made and not converted to donations. On the Manage My Page tab of the My Account page you can email either all of your supporters, or just those who owe you money. Just fill in the subject line and message and press the 'Send email' button.

Can I change the charity that my fundraising page supports?

No. Once you have set up your fundraising page, the charity which it supports cannot be changed. If you decide to support another charity or you have set up your fundraising page in error, you will need to archive it and create a new one.

Can I set up a fundraising page and let people choose which charity their money goes to?

No. Although you can support All Supported Charities through Give as you Live, your fundraising page must support a specific charity.

What is the difference between a donation and a pledge?

When you donate to a fundraising page then you pay straight away. You card is debited immediately.

When you pledge, you promise to pay the money on completion of the event. In this case you will receive an email asking you to pay once the event is complete. Note that the person setting up a fundraising page can specify that it is donation only. In this case pledging will not be an option.

What happens if I've given money to a fundraising page and it is then abandoned?

If you give money to a fundraising page that is not completed, then the money will still go to the charity that the fundraising page supported at the time you made your donation. If you are concerned about giving to a fundraising page that may not be completed, then consider making a pledge instead, then you can pay after the fundraising page is completed. Please see our Terms and Conditions for further information.

What happens if I've pledged to a fundraising page that is supporting a charity that's becomes de-registered?

Occasionally a charity may become de-registered by the Charity Commission. In these cases we are obliged to remove it from the site. Anyone supporting a charity that needs to be removed is emailed and asked to choose another charity. If we are unable to pay the charity before it is closed then we will pay the outstanding funds to a charity whose aims match the closed charity as closely as possible.

What happens when my fundraising page closes?

Once your fundraising page passes its close date, then no more sponsorships or Give as you Live fundraising activity can be taken. People who have pledged can still pay you after your fundraising page has closed. Your fundraising page will stay visible on your page and widget until you decide to archive it.

What happens to my fundraising page when I archive it?

Once your fundraising page is archived, it is no longer displayed to the users of the Everyclick site or to yourself. You will not be able to see who has donated once your fundraising page is archived so ensure that you really have finished with it and have received all outstanding pledges before archiving. You can only have one fundraising page active at a time so you'll need to archive your old one before setting up a new one.

Archived fundraising pages are not deleted and can still be found in the Fundraising search results.

What is a widget?

Our widget is a small piece of code that you can cut and paste onto another web page, for example a blog page. It's a great way for you and your supporters to tell other people about you and your fundraising page and encourage them to give money or support you through Give as you Live.

The widget will show people how much you've raised and has a button to allow people to give to your fundraising page. See your toolkit page.

What is a group?

A group is used in cases where:

• You want other fundraisers to join you in raising money and you want to track the total that you've all raised.
• You're a company, school or college and want your employees or pupils to raise money through Everyclick and want to know how much you've raised in total

How do I create a group?

Any signed up fundraiser can set up groups. Go in to your account page and click on the My Groups tab. Once you've created your group, you will be able to find it in the fundraising search results. From there others can join your group. You choose a unique URL for your group and can then use it to get others to join.

How many groups can I set up?

You can have as many active groups as you like.

Can I remove a group?

No. Once a group is set up it cannot be removed

Can my Fundraising page contribute to a group total?

Yes. When you set up a fundraising page using the My Page tab on your account page, you will be able to select a group that you want your appeal to be in.

So if you want your new page to be in one of your own groups, make sure you set the group up first. Once your fundraising page is created, it cannot be removed from the group.

Do people have to sign up to be in my group?

No. People can support your group anonymously.

I want my employees to use Everyclick and be able to track how much my company is raising. How do I do that?

Just sign up as an Everyclick fundraiser and then go to your account and set up a new group, selecting a "corporate" group type and pick the charity you want your company to support.

Once your group is created you'll be given a link to its public page. On there you'll see a link to the group's toolkit where you can find search bars, badges etc. You can use the search bars to power your intranet search and anyone using it will contribute towards your company total.

You can even set up your own fundraising pages and have them contribute to your company total. See Can my Fundraising page contribute to a group total? for more information.

What happens if I want to change the charity my group is supporting?

If you change the charity that your group is supporting, then it will change the Give as you Live charity of everyone who is in that group as well. They will be told why, when they next come to the site. So if you're a company and want to change your charity regularly, your employees will automatically start supporting your new charity too.

How do I leave a group?

You can leave a group by selecting to Give as you Live to another charity or fundraising page other than the one supported by the group you want to leave. You will be removed from the group on selecting the new cause.

What is a Voucher?

An Everyclick Voucher is an electronic equivalent of a paper voucher and is a simple way to give friends a cash gift that they can give to the charity of their choice.

Vouchers are redeemed on Everyclick by the recipient who can choose a charity or fundraising page to benefit. Recipients of vouchers can split their gift between any number of charities over a 12 month period.

In order to redeem a voucher, search for the charity or fundraising page you want to support, go to their info page and then click the 'Get involved' button. The option to redeem a voucher is displayed on the popup panel.

How can I resend a voucher if the original email gets lost?

When you buy a Voucher, an entry representing the purchase appears in the My Giving tab on your account page. This entry has an option to re-send the voucher to the original recipient.

Does a voucher ever expire?

Everyclick Vouchers have a lifetime of one year from the purchase date. Any money remaining on the voucher after that date will be donated by Everyclick to charity.

Where does the Gift Aid go when I buy a voucher?

The purchaser of a Voucher can choose to Gift Aid the purchase. The Gift Aid relating the purchase amount is sent to the charities benefitting from the redemption of the voucher in proportion to the amount donated. So, for example, a charity receiving 90% of the voucher value as a donation will also receive 90% of the total Gift Aid.

How do I make a credit card donation to charity?

You can donate to any charity or fundraising page via the 'Get involved' button on their page. You can choose any charity, not just the one you have chosen to support while you Give as you Live. All donations made are visible on your 'my giving' tab in your account.

Can I see what donations I've made?

Provided that you are logged in when you make a donation it is recorded on your 'my giving' tab in your account. Donations made when not logged in are treated as anonymous and cannot be tracked.

Does my entire donation go to my selected charity?

Everyclick collects a flat 4.8% fee (link opens in new window) on all donations to cover processing and disbursement to charities.

Will my donation be eligible for Gift Aid?

Yes, if you are a qualifying tax payer. Please see our Terms and Conditions page for details regarding Gift Aid reclamation.

What types of organisations can benefit from Everyclick?

Any UK organisation with charitable status. This can include schools, charities and colleges. Everyclick has over 200,000 pre-registered UK charities.

Does Everyclick work with charities or schools outside the UK?

Not just yet but we expect this to change shortly.

How do I add my charity if it's not there?

Please go to the following link and add your charity details: http://www.charitiestrust.org/content/charities/add_your_charity_everyclick_/index.html

Can I register a charity with no registered charity number?

Yes, please type in 'exempt' in the box on the registration form

How can I promote Everyclick to my supporters?

Just search for your charity using the search box above and then use the preconfigured marketing tools provided.

There's a great range: search boxes, email signatures, posters, 7ft blue mice!

If your charity has no URL or tools available, it is because no-one has chosen to support it. If your charity URL and toolkit are not available, you will need to support the charity through Give as you Live and carry out any search in order to activate it. It will be activated within a few minutes of you carrying out your search.

Do you offer preconfigured marketing tools for all charities?

They are all available on your charity detail page as long as your charity is being supported by at least one person through Give as you Live. Just use the search box above to search for your charity and go to information for charity staff section where you will find all your preconfigured tools on the right hand side.

If your charity URL and toolkit are not available, you will need to support the charity through Give as you Live and carry out any search in order to activate it. It will be activated within a few minutes of you carrying out your search.

How can I set up a customised homepage?

Your charity can add your own image and message as a back drop to the Everyclick homepage that your supporters see. It's a great way to engage your supporters and deliver a daily reminder of your fundraising objectives. Charities that are using a custom homepage have seen a 273% increase in supporter uptake, which means they raise more money.

To set up a custom homepage, first register as an administrator for your charity. Once your registration is complete, you will be sent a link to our charity administration system where you can create your custom homepage.

How do I register as an administrator of my charity?

Search for your charity using the search box above.

Click on the charity name of your charity in the search results to display the details for your charity. Click on the register here link.

You will be asked to complete a form with details of your charity. You will need your charity's bank account details in order to register. We use these to confirm your status as a valid administrator.

How and when will my charity receive a payment?

Before we can pay you, you will need to register a charity administrator and provide your bank details. Once your registration is complete, you will be sent a link to our charity administration system where you can manage any future changes to your bank details.

How will we know when we've been paid?

You will be sent an eStatement. Please contact Nick Croall on 01608 653026 to add or amend your details.

Can monies be paid into a different account?

Monies can only be paid into a legitimate account in the charity's name.

How often is the amount raised updated on the site?

We provide an estimated amount raised every three minutes. All figures are confirmed on a monthly basis at which point any adjustments are made based upon full revenue reports from all advertisers and retailers.

My charity's total raised has suddenly increased. Why?

Now that people can make credit card donations to charities, the most likely reason is that someone has made a donation to your charity. Your charity total figure now includes the amount raised by searching and credit card donations.

We've been paid but thought we were due more?

Please note that the sum shown on your Everyclick page is the total amount raised and not the amount currently due. Credit card donations will be subject to our 4.8% administration fee. If you have any further questions about payments please contact Everyclick on 0870 005 5050.

What if our organisation, bank or building society doesn't accept BACS payments?

BACS is used to keep payment costs to a minimum. If your charity has no way of accepting BACS payments please contact Nick Croall on 01608 653026 to arrange an alternative method of payment.